1. Introduction
Updraft Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1. Personal Information We may collect personal information that you voluntarily provide to us, including: - Name and contact information (email, phone number, address) - Business information (company name, real estate license number) - Payment and billing information - Property addresses and access information - Communication preferences 2.2. Automatically Collected Information When you visit our website, we automatically collect certain information, including: - IP address and browser type - Device information and operating system - Pages viewed and time spent on pages - Referring website addresses - Cookies and similar tracking technologies 2.3. Media and Location Information In the course of providing aerial photography services, we may capture: - Property images and videos - GPS coordinates and location data - Property features and characteristics
3. How We Use Your Information
We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send confirmations - Schedule and coordinate aerial photography sessions - Communicate with you about services, updates, and offers - Respond to inquiries and provide customer support - Send administrative information and service updates - Improve our website and user experience - Comply with legal obligations - Prevent fraud and enhance security - Analyze usage patterns and optimize our services
4. How We Share Your Information
We may share your information in the following circumstances: 4.1. Service Providers We may share information with third-party service providers who perform services on our behalf, including: - Payment processors - Cloud storage providers - Email service providers - Analytics providers 4.2. Business Transfers If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. 4.3. Legal Requirements We may disclose information when required by law or to: - Comply with legal processes - Enforce our terms and policies - Protect our rights and property - Prevent fraud or security issues - Protect the safety of our users and the public 4.4. With Your Consent We may share information for other purposes with your explicit consent.
5. Cookies and Tracking Technologies
5.1. We use cookies and similar tracking technologies to: - Remember your preferences - Understand how you use our website - Improve website performance - Provide personalized content 5.2. You can control cookie preferences through your browser settings. However, disabling cookies may limit some website functionality. 5.3. We use analytics services like Google Analytics to understand website usage patterns. These services may use cookies to collect information.
6. Data Security
6.1. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. 6.2. Security measures include: - Encrypted data transmission (SSL/TLS) - Secure cloud storage - Access controls and authentication - Regular security assessments 6.3. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
7.1. We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. 7.2. Final images are kept in your personal Aryeo account for 1 year. Photos will no longer be available beyond that time frame. 7.3. Contact information and transaction records may be retained for accounting, legal, and business purposes. 7.4. You may request deletion of your personal information, subject to legal and contractual obligations.
8. Your Privacy Rights
Depending on your location, you may have the following rights: 8.1. Access: Request access to the personal information we hold about you. 8.2. Correction: Request correction of inaccurate or incomplete information. 8.3. Deletion: Request deletion of your personal information. 8.4. Opt-Out: Opt out of marketing communications at any time. 8.5. Data Portability: Request a copy of your data in a portable format. To exercise these rights, please contact us using the information provided below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including: - The right to know what personal information is collected - The right to know if personal information is sold or disclosed - The right to opt-out of the sale of personal information - The right to deletion of personal information - The right to non-discrimination for exercising privacy rights We do not sell personal information to third parties.
12. Changes to This Privacy Policy
12.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 12.2. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. 12.3. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through: - The contact form on our website - Email or phone as provided in our service agreements We will respond to your inquiry within a reasonable timeframe.